At Cherry Charms, every order is packed with lots of love, care, and attention to detail. 💗✨ We want your little package of happiness to reach you perfectly!
📦 Damaged Products
We offer exchange only in case your product arrives damaged.
We do not accept returns for any other reason.
🎥 Unboxing Video is Mandatory
To be eligible for an exchange, you must record a clear, continuous and uncut unboxing video.
The video must clearly show:
- 📦 The sealed package before opening
- 🏷️ The shipping label
- 🎀 The complete unboxing process, from opening the package to revealing the product
Please make sure the video is not edited, paused, or cut.
⏰ Report Within 24 Hours
Any damage must be reported to us within 24 hours of delivery, along with the complete unboxing video.
Requests received after 24 hours, or without a valid unboxing video, will not be eligible for exchange.
💌 Approved Exchange Process
If your exchange request is approved:
- Securely pack the product in the same condition in which it was received, along with all original packaging.
- Return the product to Cherry Charms.
- Once we receive it, our team will inspect and verify the damage.
- After the returned product reaches us and successfully passes inspection, the product amount from your original order will be refunded.
- You can then place a fresh order for the replacement product.
Please note that an exchange is subject to verification and approval by our team.
🍒 A Little Note from Cherry Charms
We put our heart into every scoop, hamper, collectible and package we create. 💕
Your unboxing video helps us understand exactly what happened during delivery and ensures we can resolve genuine damage cases fairly.
Thank you for shopping with Cherry Charms and for helping us keep every order fair, safe and full of happiness! 🍒🎀✨